Shipping policy
Delivery times for your order - free shipping worldwide
We deliver worldwide. Therefore you can give us a delivery address in any country. We always send our SIM cards as PRIORITY airmail.
Please ensure that your name is recorded at the address you provided so that the service provider we have appointed can deliver your SIM card.
The delivery time depends on the country. Within the EU the delivery time is 2-4 working days, outside the EU 3-20 working days depending on the country. Please look at the table below for the average delivery time for the country to which you would like the SIM card delivered.
Important note: No shipping to packing stations is possible!
Delivery times depend on the destination country and can take up to 18 days to deliver. Average shipping times are 5 to 7 days.
Delivery times depending on destination country:
| Destination Country | Average shipping time in days | Destination Country | Average shipping time in days |
| Afghanistan | 8 – 12 | Großbritannien | 2 – 4 |
| Ägypten | 8 – 12 | *Hongkong | 8 – 14 |
| Albanien | 7 – 11 | Indien | 12 – 20 |
| Argentinien | 6 – 8 | Indonesien | 10 – 14 |
| Armenien | 10 – 15 | Iran | 10 – 18 |
| Australien | 10 – 14 | Irland | 2 – 4 |
| *Belgien | 2 – 3 | *Island | 4 – 7 |
| *Bolivien | 8 – 12 | *Israel | 8 – 14 |
| Bosnien und Herzegowina | 4 – 7 | Italien | 3 – 5 |
| Brasilien | 10 – 17 | *Japan | 4 – 8 |
| Bulgarien | 3 – 6 | *Jordanien | 6 – 9 |
| Chile | 10 – 18 | Kanada | 4 – 7 |
| Dänemark | 7 – 9 | Kasachstan | 8 – 12 |
| *Ecuador | 8 – 12 | Kenia | 8 – 12 |
| El Salvador | 8 – 12 | Kolumbien | 10 – 18 |
| Estland | 3 – 6 | Kroatien | 3 – 5 |
| *Finnland | 4 – 7 | Lettland | 3 – 5 |
| *Frankreich | 3 – 5 | *Litauen | 3 – 5 |
| *Ghana | 8 – 12 | *Luxemburg | 2 – 3 |
| Griechenland | 6 – 8 | *Malaysia | 4 – 6 |
| Malediven | 10 – 14 | Serbien | 3 – 7 |
|
Malta |
5 – 8 |
Singapur |
10 – 14 |
|
*Marokko |
7 – 11 |
Slowakei |
2 – 4 |
|
Nepal |
10 – 14 |
*Slowenien |
3 – 5 |
|
Neuseeland |
8 – 14 |
*Spanien |
4 – 6 |
|
Niederlande |
2 – 3 |
*Südafrika |
8 – 11 |
|
*Nigeria |
8 – 12 |
Taiwan |
6 – 12 |
|
Norwegen |
3 – 7 |
Thailand |
6 – 9 |
|
*Österreich |
2 – 3 |
Tschechien |
3 – 4 |
|
*Pakistan |
10 – 14 |
*Türkei |
6 – 10 |
|
Peru |
10 – 18 |
Ukraine |
6 – 8 |
|
Philippinen |
8 – 14 |
Ungarn |
3 – 5 |
|
Polen |
2 – 4 |
*Uruguay |
6 – 10 |
|
*Portugal |
3 – 5 |
USA |
6 – 10 |
|
*Rumänien |
3 – 7 |
Usbekistan |
8 – 10 |
|
*Russische Föderation |
8 – 16 |
Vereinigte Arabische Emirate |
9 – 12 |
|
Sambia |
8 – 12 |
Volksrepublik China |
10 – 16 |
|
Saudi-Arabien |
9 – 12 |
Weißrussland |
7 – 10 |
|
Schweden |
3 – 5 |
Zypern |
6 – 10 |
|
*Schweiz |
2 – 3 |
|
|
Express deliveries for everyone who needs it extra quickly
In addition to standard shipping, we also offer the option of express delivery. The prices and delivery times for this service depend on the destination country.
For Germany, you can book the DHL Express service so that your SIM card arrives on the next working day (Saturdays are excluded, as DHL charges an additional surcharge for Saturday deliveries). DHL express delivery within Germany costs 15.50 euros and can be selected during the ordering process.
Processing time and contact
We need one working day to process your order.
Do you have a problem with your SIM card? Have you not received any mail from us after the maximum shipping times stated above? Contact us by email.